Shelley Ericsson, a labor and employment attorney with Armstrong Teasdale LLP in Kansas City, wants to better understand her client, United Parcel Service, to provide the highest level of service. So she spent a day as a package car driver's helper.Ericsson was given a UPS uniform from the hat down to the socks, packed a lunch and some bottled water, and hit the road on Oct. 17 with UPS driver John Bailey, who is also a member of the company's safety committee.
“I got no special treatment,”…
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